Our people represent a broad spectrum of experience and cultural heritage, and we want to add to this diverse wealth of talent. Right now, we’re looking for people who think big and dream big. If you’re ready to discover just how far your talents can take you, we invite you to explore the following openings:

Do you love to work with computers?  Are you the one your family and friends rely on when they need help with technology?  Are you excited about how technology is changing the world of business?

If you answered ‘yes’ to any of these questions, employment with Browen IT Solutions Inc. is your best career option to build on your passion for technology with great earning potential as a Support Technician.

We are looking for network support technicians of all skill levels who want to become part of our team to service our ever growing base of customers.  We are very proud of our Microsoft Gold Partner certification upholding that standard through professional service and stable network solutions provided to every client. We have locations in the most desirable areas of British Columbia – Victoria and Vancouver with our head office in Kelowna.

We need confident and capable people who have strong troubleshooting and technical problem solving skills in small and medium business environments.  You must have a strong background in hardware and desktop software. Our main goal is to enhance productivity of small and medium sized businesses with appropriate IT support and planning by focusing on the total cost of ownership of technology and harmonizing business and IT goals.

Excellent verbal and written communication skills are essential to work in our professional team environment.  A positive attitude and proactive approach to problem solving will make you stand out as we search for our newest co-worker. 

We have tremendous opportunities for training and on the job learning, and we encourage Technicians to seek formal certifications.  As your skills advance your earning potential also grows.  We’re sure you’ll find interesting challenges as we implement the latest technology for our clients.

SUPPORT TECHNICIAN

RESPONSIBILITIES

Your main responsibilities will include but are not limited to:

• Interface with clients on the phone, by email and in person in a professional manner
• Employ our technical support application to manage and update service requests
• Manage client data in our knowledge base
• Determine priority of requests as they come in and relay this to the dispatcher or field technician
• Oversee queues to ensure that work assigned to you is completed in a timely and efficient manner
• Use RDP technology to troubleshoot problems with users
• Research parts and supplies as required, submit with minimum required information to purchasing officer
• Work with our ACD phone system to monitor your activity throughout the workday
• Interact with senior technicians and administrators to improve company procedures and share knowledge
• Follow-up with technicians and clients to further requests to completion
• Use Microsoft programs to track projects, scheduling, communications and shared documents
• Perform other duties as assigned

JOB QUALIFICATIONS

• High School Graduation or equivalent
• Computing Science Certificate or Diploma or equivalent work experience
• A+ and Microsoft Certification preferred
• Excellent verbal and written communication skills
• Valid BC Driver's License

E-mail your resume to info@browenit.com, indicating your level of experience and wage expectations.  Thank you for your interest in careers at Browen IT Solutions, only candidates selected for an interview will be contacted.